Refund Policy
Effective Date: June 17, 2026
At Enterprise-US.site, we strive to provide a smooth and reliable vehicle rental experience. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting a refund.
Reservation Cancellations
Customers may cancel their reservation prior to the scheduled vehicle pickup time.
Reservations canceled before the pickup date may be eligible for a full refund, subject to any applicable processing fees.
Reservations canceled after the scheduled pickup time may be subject to cancellation charges or may be deemed non-refundable.
Certain promotional, discounted, or prepaid reservations may have additional restrictions and may not qualify for a full refund.
Prepaid Reservations
For prepaid reservations:
Eligible refunds will be processed after verification of the cancellation request.
Any applicable fees, taxes, or charges incurred by third-party payment processors may be deducted from the refund amount where permitted by law.
Refund eligibility may vary depending on the reservation terms agreed to at the time of booking.
Early Vehicle Returns
If a rented vehicle is returned before the scheduled return date:
No refund or credit is guaranteed for unused rental days.
Any adjustment to rental charges will be made solely at the discretion of Enterprise-US.site and in accordance with the rental agreement.
No-Show Policy
Customers who fail to pick up their reserved vehicle without prior cancellation may be considered a "No-Show."
No-Show reservations may be subject to forfeiture of prepaid amounts and applicable reservation fees.
Refund requests for No-Show reservations will be reviewed on a case-by-case basis.
Duplicate Charges and Billing Errors
If you believe you have been charged incorrectly, charged more than once, or experienced a billing error:
Please contact our customer support team immediately.
Verified duplicate charges or billing errors will be refunded to the original payment method.
Refund processing times may vary depending on your financial institution.
Refund Processing Time
Once a refund is approved:
Refunds are typically issued to the original payment method used during the reservation process.
Processing may take between 5 and 10 business days.
Some banks, card issuers, and payment providers may require additional time for the funds to appear in your account.
Non-Refundable Charges
The following charges are generally non-refundable unless otherwise required by law:
Administrative fees
Late return fees
Cleaning fees
Fuel charges
Traffic violations and toll charges
Damage-related charges
Fees resulting from violations of the rental agreement
Refund Request Procedure
To request a refund, please provide:
Full Name
Reservation Number
Contact Information
Date of Rental
Description of the issue
Refund requests can be submitted using the contact information below.
Changes to This Policy
Enterprise-US.site reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.
Contact Information
Enterprise-US.site
Head Office, ATL International Airport
Phone: (833) 711-3768
Email: rent@enterprise-us.site
For questions regarding refunds, billing concerns, or reservation cancellations, please contact our customer support team.